Frequently Asked Questions
Q: I saw a piece on your site that says sold out - is there any way I can buy one like it?
A: Many of our pieces are made to order and are unlimited in quantity for that reason. For any pieces that say sold out, they were one of a kind pieces. Many factors will go into deciding whether a piece is one of a kind, but oftentimes the stones we work with are unique and cannot be duplicated. We continue to keep them visible so you can get a sense of the past work in the Mercury Hour line, and you're more than welcome to reach out about custom orders. If demand is high enough for any one of a kind pieces we may open them up to limited runs.
Q: What is the turnaround time on jewelry?
A; Allow 3-4 weeks for the production of your custom made piece.
Q: If anything happens to my jewelry, can I send it in for repair?
A: If you have any issues or anything breaks please send us a message and we will make the repair for you ASAP.
Q: Do you allow for exchanges/returns?
A: We allow returns up to 30 days from purchase along with receipt and tracking number. This does not include one of a kind items or custom orders
Q: Do you accept returns of one of a kind pieces or custom orders?
A: We do not allow the return of one of a kind items or custom orders.